Help & how-to

After you subscribe, hit Connect Amazon. You'll be sent to Amazon's own consent screen, where you approve access. Amazon sends you right back, connected. You never give us your Amazon password. Amazon handles the login and just hands us a secure token.

Optional. SellCrate can use a third-party sales-data service to price against real confirmed-sale prices rather than a flat percentage. If you already subscribe to such a service, paste its API key in Connections and the tool will use it. If you don't, SellCrate falls back to a flat % cut and still works fine. Any third-party key is billed by that provider, separately from us, and you supply it yourself.

No. For security, one subscription is permanently locked to one Amazon Seller ID the first time you connect. This stops people from rotating one subscription across multiple stores. If your connection ever breaks, you can reconnect the same account (just not a different one).

For a high-price error, it looks for the best confirmed sale price that's meaningfully below your current price, and moves you there. The highest price that actually sells. For a low-price error, it nudges you up to the most conservative price still above your too-low one. No sales data? It applies your flat % cut instead. Every proposed price is checked against Amazon's fees so you don't sell at a loss (see below).

The most important setting. Before repricing, the tool estimates Amazon's FBA + referral fees for the item and calculates your profit per unit after those fees. If it can't clear at least your minimum, it doesn't reprice it into a loss. It flags it for removal instead. Set this to the least profit that's worth your time per unit.

Preview does the full analysis and shows you exactly what would change, but submits nothing to Amazon. Run Now does the same and actually updates your prices. New? Always Preview first to see the tool's logic before trusting it live.

Whatever you set in Settings, in US Eastern Time. Overnight (like 3 AM) is usually best so changes are live before the day's shoppers. You can also run manually any time.

Yes. Settings has a Pause daily automation toggle. It keeps your subscription active but stops the scheduled runs (handy for Q4 or when you want manual control). Manual runs still work while paused.

Probably not. 0.30 (a 30% sales-rank jump = a confirmed sale) is well-tuned for reliable detection. Leave it unless you have a specific reason.

Never. Removals always require your manual review. The tool flags dead or unprofitable stock and generates a ready-to-upload removal file, but you review it and upload it to Seller Central yourself. Nothing is removed without you.

Two reasons. (1) It can't clear your minimum profit — repricing it would mean selling at a loss after Amazon's fees, so it's flagged instead. (2) It's already at your absolute price floor and still stranded — there's no room left to cut, so repricing can't fix it. Both mean the listing is effectively dead stock: it won't sell at a price that works for you. You'll see the reason next to each flagged item. If you'd rather keep cutting on floor-stuck items, lower the absolute price floor in Settings and they'll be repriced again on the next run.

On a run's detail page, review the flagged items, pick dispositions (return or dispose), adjust quantities, and hit Download. Then upload the file(s) at Seller Central → Removal Orders → Upload a File. Max 50 items per order (Amazon's limit).

Everything's self-serve. Go to Settings → Open billing portal to update your card, view invoices, or cancel. No emails, no "contact us to cancel" nonsense. If you cancel, you keep access through the period you've already paid for.

Yes. Your Amazon token and any optional third-party API key are encrypted at rest, the encryption key is stored separately from the database, and every account's data is fully isolated. No other customer can see it. We never store your Amazon password (Amazon handles login). Full details in the Privacy Policy.

Share your link or code from the Referrals tab. When someone signs up through it and pays, you earn 20% of what they pay every month they stay subscribed ($2/mo on a $10 plan). Earnings build a balance you can cash out (min $1) via Venmo, CashApp, or PayPal. Free/test accounts can share, but only paying subscribers earn.

Yes — on the Referrals tab, set a custom code (3–20 letters/numbers, must be unique). Change it any time; everyone you've already referred stays credited to you.

On the Referrals tab, once your balance is at least $1, click Request payout and enter your Venmo, CashApp, or PayPal tag. We send it over, usually within a few days.

A free Chrome extension (grab it on the Tools tab) that auto-fills the quantity fields on Amazon's removal-order pages, so clearing dead stock takes seconds instead of hundreds of clicks. It needs no Amazon connection and no permissions — it just runs in your browser on pages you're already on. It's the perfect partner to Stranded Fixer, which flags what to remove.

The total value of previously-stranded inventory that SellCrate repriced and that then cleared your stranded report — i.e. went back on the market and is sellable again. Items you removed aren't counted. It grows as items resolve over successive runs.

Settings → Account email. Enter the new email and confirm your password. It updates your login and where run summaries + billing receipts go.

That means your Amazon authorization was revoked or expired (usually because it was removed in Seller Central). Go to Connections and hit Reconnect Amazon. Same account, one click, and automated runs resume.

If two tools both auto-reprice the same Amazon account, they can step on each other. Pick one to run automation, and use the other manually (or pause it). Preview mode never conflicts, since it changes nothing.

Totally normal. It means nothing on your stranded report needed fixing that day, or no items met your thresholds. The daily email tells you exactly what happened.

Amazon doesn't apply price changes instantly. Most go live within minutes, but book and media listings routinely take several hours to update on their end. A change that shows as submitted will go through, so don't assume it failed if the live price hasn't caught up yet. If you re-check hours later and it still hasn't moved, then it's worth looking into.

Not everything clears on the first pass, and that's by design. When an item has no reliable sales comp, SellCrate uses a flat % cut and steps the price down a little each run. It keeps stepping down on subsequent runs until the price finally clears Amazon's threshold and the listing unstrands, or it reaches your minimum-profit floor (at which point it's flagged for removal instead of chasing the price to the bottom). Re-running over a few days is what clears the stubborn ones.